FAQ

General Questions

Do you have any partnership/collaboration opportunities?

Thank you for your support! We truly appreciate your enthusiasm and interest in partnering with us.

At this time, we are in the process of restructuring our ambassador program to better align with our future goals. As a result, we do not have any collaboration opportunities available right now.

However, we encourage you to stay connected by subscribing to our newsletter and following us on social media for updates. We value creativity, passion, and wellness, and we look forward to sharing exciting opportunities in the future!

Thank you for your understanding, and please don’t hesitate to reach us at info@sujaorganic.com if you have any questions.

Is this still the same product despite the new look?

Yes, while we continue to innovate at Suja Organic, rest assured that we maintain the same product line our customers have cherished for years.

What is the sediment at the bottom of the bottle? It looks like mold

It is perfectly normal to see sediment! This is natural and occurs when we cold press the ingredients. You may notice a white substance (ginger) and sometimes you will also see dark specks which is the settling of the powders or spices. This may show up in many of our flavors that contain these ingredients. We've attached some photos for your reference. Sediment can get a clumpy and tends to stick to the bottle so we recommend shaking the bottle vigorously to help mix it up and enjoy!

Are you hiring?

Thanks for your interest in working at Suja! We encourage you to review any open positions on our careers page and apply for the role you are interested in. Feel free to also email your resume to our HR team at careers@sujaorganic.com. Our recruiting team will review your qualifications and contact you should they believe there is a good match.

Where can I find a Suja near me?

We're happy to share some current promotions and ways to save on our products:

Receive 10% off of your first, one-time purchase online with code JUICY10 at checkout: Shop HERE
When you subscribe to our products, you will save on every purchase plus enjoy Free Shipping! Subscribe and Save HERE

Additionally, please consider signing up for our newsletter and following us on social channels to stay informed about upcoming sales and promotions.

Product Questions

What is the shelf life?

The shelf life for our juices and shots is approximately 30-90 days depending on the product. The cold pressure process we use, High Pressure Processing (HPP) retains food quality, maintains natural freshness and extends shelf life without heating to high temperatures. You may go off the best by date if the juice is unopened and refrigerated. Once opened, you can store it in the fridge for up to 5 days for optimal freshness and quality.

When you order directly from us, we guarantee our products will arrive with at least 30 days before their best by date however, we always try to send the furthest date possible.

Our Organic Greens Powders have a 2-year shelf life and shelf stable!

Do Suja products contain caffeine?

The majority of our products do not contain caffeine. We use herbal tea leaves such as peppermint and/or spearmint in our juices like Mighty Dozen and Uber Greens.

However, a few of our energy/focus juices contain caffeine from natural energy sources such as green tea, matcha, coffee berry, and green coffee bean extract. We list all ingredients on the bottle/nutrition facts label. You can also view the ingredients and nutrition facts for all products on their respective description pages. Please feel free to contact us if there's a particular product you're inquiring about, and we would be happy to provide more details.

Where can I view the nutrition facts?

All the nutrition facts we test for are located on the bottles/packaging. You can also view the ingredients and nutrition facts for all products on their respective description pages. Please feel free to contact us if you do not see a particular product, and we would be happy to provide more information.

Do Suja beverages contain fiber?

Cold-pressed juices by nature will have little to no fiber. We grind the produce and it is then hydraulically pressed to yield the most amount of juice. The byproduct is a very fine pulp which is where the fiber content is found. While fiber is great for regulating and cleaning out your digestive tract, there is a significant energy expenditure that your body undergoes when it must separate juice from fiber. By drinking cold-pressured juices, your digestive tract gets a break.

How many shots can I take per day?

We recommend a single shot for daily wellness and up to three when you are looking for a bit more. You can drink them any time, before or after meals. We recommend listening to your body to find out what works for you.

How much of each ingredient is in the product?

We are unable to disclose the amounts or percentages of the ingredients in our products as this is proprietary information. However, all the ingredients are listed in descending order of predominance on the bottle labels.

Order/Subscription Questions

How can I manage my subscription account?

You can manage your subscription through the customer portal here.

Enter the email connected to your subscription.
You will receive an email with a unique code to log in.
You can choose to change your subscription product or quantity, update your next charge date or frequency, skip or cancel your upcoming shipment schedule.
If you didn't set up an account at checkout, please request an account invite using the email address you used at checkout. If you are experiencing any issues logging in or are unable to reset your password, please contact us for assistance.

Can I return a product?

To ensure the quality and safety of our products, all sales are final and returns are not accepted.

We only offer refunds for orders that have not yet been processed. Once an order has been processed, we are unable to issue a refund. Therefore, we encourage our customers to thoroughly review their purchase details and shipping addresses before completing their order.

While we do not accept returns, we are committed to providing our customers with the highest quality juices possible. If you have any concerns with a Suja product, please submit a request or email us at info@sujaorganic.com. Our team is dedicated to supporting you and will do everything we can to address your concerns.

How do you ship Suja products?

Our perishable products are packed in insulated boxes with ice packs and shipped Monday-Wednesday via FedEx 2 Day. Please note we do not ship for weekend deliveries. Our Organic Greens Powders are mailed via USPS Ground and typically arrive within 3-7 days. Please review our shipping/delivery timelines below:

Shipping/Delivery Timelines:

Refrigerated juice products

Orders placed on Monday by Midnight PST: Orders placed on Monday will be shipped Tuesday (the next day). Earliest delivery will be Wednesday if you are within a one-day ground shipping radius or Thursday if you are in a two-day shipping radius.

Orders placed on Tuesday by Midnight PST: Order placed on Tuesday will be shipped Wednesday (the next day). Earliest delivery will be Thursday if you are within a one-day ground shipping radius or Friday if you are in a two-day shipping radius.

Orders placed on Wednesday - Sunday by Midnight PST: Orders placed on Wednesday through Sunday will be shipped the following week (if you are in a two-day shipping radius). Earliest delivery will be Tuesday (following week) if you're within a one-day ground shipping radius or Wednesday (following week) if you are in a two-day shipping radius.

Organic Greens Powder

Organic Greens Powder orders are typically processed the same day. Organic Greens Powder are shipped via the US Postal Service (USPS) and may take 3-7 days to be delivered once USPS has picked up your package from our warehouse.

Tracking: When your package ships (both subscriptions and a la carte), we will send you a confirmation email with your tracking number. Please check your spam/junk folder if you are not seeing an email from us or contact us with any additional questions.

PO Boxes: We cannot ship our perishable products to PO Box addresses so please provide a physical address in the checkout.

International shipping: At this time, we only ship domestically within the Continental United States and Hawaii. We are currently unable to ship to US Territories or overseas.

Carriers: It is the responsibility of carrier to deliver your order after it has shipped from our facility. If you have questions about a shipment after you receive the shipping confirmation, please contact the carrier and reference your tracking number. It will be at the carrier's discretion where it is safe to leave your package.

What is your order cancellation/change policy?

We strive to provide prompt and efficient service to our customers. Therefore, we can only accept order changes or cancellations for unprocessed orders. Once an order is in the process of being picked, packed and prepared for shipment, we are unable to cancel it or make any changes. Please thoroughly review your purchase details and shipping address before completing your order.

For customers with subscription orders, you have the flexibility to skip, modify, or cancel your recurring shipments. To do this, simply log into your online account before your order has been processed. We send an email notification two days prior to your next scheduled shipment to inform you of the upcoming subscription order processing. We only accept order changes or cancellations for orders that have not been processed. Once an order is in the process of being picked, packed and prepared for shipment, we are unable to cancel the it and will not offer a refund in that case. We are only able to modify your future shipments.

For help canceling an unprocessed order, please submit a request or email us at: info@sujaorganic.com. Please note that order processing times and shipment/delivery dates are subject to change in the event of a national holiday or during other high demand periods.

How do I skip, change, or cancel my subscription?

You can skip, edit, or cancel your subscription anytime before the next charge occurs. Please note: Once an order is charged/processed, it is unable to be cancelled. Any changes made will apply to your next order.

You can manage your subscription through the customer portal here.

Holiday Shipping & Delivery

We strive to ensure timely and efficient delivery of all orders. However, please note that shipping and delivery dates may be affected due to closures or modified service/hours during certain national holidays.

The following holidays are observed by USPS/FedEx:

New Year's Day
Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas
We appreciate your understanding and patience during these times. If you have any questions or concerns about your shipment, please contact us for assistance.